warranty claim form

Submittal Instructions

If you have purchased panels from a distributor, please send the claim first to the Distributor to review. The Distributor will submit the claim – we only provide claim remedies to the distributor.

If you are a Distributor, please send completed forms to: us.cs@jinkosolar.com
(Claims without representative photos will not be processed)

TIP: Take a screen shot of monitoring software before starting work that shows power output of modules

"*" indicates required fields

Submittal Instructions

If you have purchased panels from a distributor, please send the claim first to the Distributor to review. The Distributor will submit the claim - we only provide claim remedies to the distributor.

If you are a Distributor, please send completed forms to: us.cs@jinkosolar.com (Claims without representative photos will not be processed)

TIP: Take a screen shot of monitoring software before starting work that shows power output of modules

1. General Information

Email*

Purchased Date*

Distributor Name*

Please select the distributor modules were purchased from.

Submittal Date*

Add Branch Location*

Module Type*

Please select module type.

Distributor Sales Rep Name*

Distributor Sales Rep Email*

Distributor Sales Rep Phone*

JinkoSolar Sales Manager*

Jinko Contract #*

Purchaser PO*

2. Claim Details

Project Address*

Project Name/Installer*

Claim Quantity*

Serial Number*

Please provide the serial number of affected module(s)

Power Class (w)*

Please provide the power class of the module(s)

Description of Issue*

Please select the type of defect the module is experiencing

Other Information

If selected "Other", please describe the defect the module is experiencing

Remarks/Notes

Supporting Evidence Instructions

Please include photos on appropriate Module Photographic Evidence below. Clear photos help determine the root cause and will expedite the claim process. Photos Required Include: General Appearance, Serial Number, Problem Areas, Junction Boxes, Multi-Meter Reading (Voc), etc.

For larger claims, multiple files can be included as photographic evidence to this claim form.

1. Module Front Side

Full Frontal*

Max. file size: 50 MB.

2. Module Back Side

Full Rear*

Max. file size: 50 MB.

3. Module Stickers (Rear)

Module Label*

Max. file size: 50 MB.

24 Digital Serial Number - Module Front*

Max. file size: 50 MB.

24 Digital Serial Number - Module Back*

Max. file size: 50 MB.

24 Digital Serial Number - Module Side*

Max. file size: 50 MB.

4. Module DC Electrical Values (production related claims only)

DC Voltage

Max. file size: 50 MB.

IR Image

Max. file size: 50 MB.

5. Shipping Damage

Prior to Offloading

Max. file size: 50 MB.

Post Offloading

Max. file size: 50 MB.

Pictures of Packaging

Max. file size: 50 MB.

Close up of Damage

Max. file size: 50 MB.

3. Compensation Preference

Claim Fulfillment Preference*

Distributors: Please check your stock before requesting a replacement.